Legal notice
Legal Notice
This Legal Notice provides important information about the website, business operations, customer responsibilities, and limitations related to the use of Zienna’s online store.
By accessing our website, browsing our products, placing an order, or using any service provided by Zienna, you agree to the terms described in this Legal Notice, as well as our Terms of Service, Privacy Policy, Return & Refund Policy, and Shipping Policy.
1. Website Operator
This website is operated under the store name:
Zienna
For customer service inquiries, order questions, shipping updates, returns, refunds, or general support, please contact us at:
Email: contact@zienna.com
Website: zienna-us.com
2. Purpose of the Website
The Zienna website is an online retail store offering consumer products, including gift items, jewelry-style accessories, personalized products, and related items.
All products displayed on the website are intended for personal use, gifting, and lawful consumer purchases.
We reserve the right to modify, update, discontinue, or remove products, prices, promotions, images, descriptions, or website content at any time without prior notice.
3. Accuracy of Information
We make reasonable efforts to ensure that the information displayed on our website is accurate, complete, and up to date.
However, we do not guarantee that all product descriptions, prices, images, colors, dimensions, availability, delivery estimates, promotions, or other website content will always be error-free, complete, or current.
Errors, inaccuracies, or omissions may occasionally occur. We reserve the right to correct any errors, update information, cancel orders, or refuse transactions affected by incorrect information, including after an order has been submitted.
4. Product Images and Variations
Product images are provided for illustrative purposes only.
Actual products may vary slightly from images shown on the website due to lighting, photography, screen settings, material differences, production batches, packaging updates, or minor manufacturing variations.
Minor variations in color, size, finish, texture, packaging, or appearance are not considered defects unless the item is materially different from the product ordered.
5. Personalized and Custom Products
Some products sold by Zienna may include personalization or customization options, such as names, initials, dates, messages, birthstones, custom text, or other customer-submitted details.
Customers are fully responsible for reviewing all personalization information before completing their purchase.
Zienna is not responsible for customer-submitted errors, including but not limited to spelling mistakes, incorrect names, wrong dates, wrong initials, incorrect birthstones, incomplete messages, or inaccurate custom text.
Personalized and made-to-order items may be subject to special return, cancellation, and refund limitations, as described in our Return & Refund Policy.
6. Pricing and Promotions
All prices, discounts, shipping fees, promotions, product availability, and offers are subject to change at any time without prior notice.
We reserve the right to:
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Correct pricing errors;
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Cancel orders affected by incorrect prices;
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Refuse misuse of discount codes;
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Limit promotional offers;
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End promotions at any time;
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Adjust or remove products from sale.
Promotional offers cannot be applied retroactively unless explicitly stated.
7. Payment and Order Review
All orders are subject to payment authorization, fraud screening, address verification, inventory availability, and internal review.
Receiving an order confirmation does not guarantee final acceptance of the order.
We reserve the right to refuse, hold, cancel, or request additional verification for any order that appears suspicious, fraudulent, incomplete, high-risk, abusive, or inconsistent with our policies.
If an order is canceled after payment has been captured, an eligible refund will be issued to the original payment method.
8. Shipping and Delivery Disclaimer
Shipping times and delivery estimates are provided for convenience only and are not guaranteed unless expressly stated in writing.
Delivery may be affected by carrier delays, weather, holidays, customs, incorrect addresses, high order volume, or circumstances outside our control.
Once an order has been transferred to the shipping carrier, delivery handling is managed by the carrier.
Zienna is not responsible for delays, failed deliveries, lost packages, stolen packages, or packages marked as delivered by the carrier when the order was shipped to the address provided by the customer.
9. Customer Responsibility
Customers are responsible for:
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Providing accurate contact information;
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Providing a complete and correct shipping address;
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Reviewing product details before purchase;
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Reviewing personalization details before submitting an order;
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Reading store policies before placing an order;
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Monitoring tracking information after shipment;
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Contacting support promptly if an issue occurs;
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Accepting delivery or collecting packages when required.
Zienna is not responsible for issues caused by incorrect customer information, failure to review product details, missed delivery attempts, or failure to follow our policies.
10. Intellectual Property
All content on this website, including text, images, product descriptions, designs, graphics, logos, icons, layout, branding, photographs, videos, and other materials, is owned by or licensed to Zienna unless otherwise stated.
You may not copy, reproduce, modify, distribute, sell, republish, exploit, or use any website content for commercial purposes without prior written permission.
Unauthorized use of our intellectual property may result in legal action.
11. Third-Party Services and Links
Our website may use or link to third-party services, including payment processors, shipping carriers, analytics tools, advertising platforms, social media platforms, apps, and external websites.
Zienna is not responsible for the content, policies, security, availability, performance, privacy practices, or actions of third-party services.
Use of third-party services may be subject to their own terms, conditions, and privacy policies.
12. Limitation of Liability
To the maximum extent permitted by law, Zienna shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from the use of our website, products, services, or third-party providers.
This includes, but is not limited to:
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Delivery delays;
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Carrier errors;
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Lost or stolen packages after delivery;
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Customer-submitted personalization mistakes;
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Website interruptions;
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Payment provider issues;
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Third-party service failures;
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Minor product variations;
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Loss of data, revenue, profits, or business opportunity.
Where liability cannot be excluded by law, our total liability shall be limited to the amount paid by the customer for the specific order giving rise to the claim.
13. No Professional Advice
The information provided on our website is for general consumer and product information purposes only.
Nothing on the website should be interpreted as legal, financial, medical, professional, or technical advice.
Customers should make their own purchasing decisions based on the product information available and contact us with any questions before placing an order.
14. Policy Compliance
By using our website or placing an order, customers agree to comply with all policies published on the website, including but not limited to:
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Terms of Service;
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Privacy Policy;
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Return & Refund Policy;
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Shipping Policy;
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Contact Information;
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Any additional checkout, product, or promotional terms.
Failure to comply with our policies may result in order cancellation, refusal of service, account restriction, or other appropriate action.
15. Chargebacks and Disputes
If a customer has an issue with an order, they are encouraged to contact us first at:
We will make reasonable efforts to review and resolve the issue according to our policies.
In the event of a payment dispute or chargeback, Zienna reserves the right to provide relevant evidence to the payment provider, including order records, checkout information, tracking details, delivery confirmation, customer communication, product details, and applicable store policies.
Misuse of chargebacks or false claims may result in refusal of future orders.
16. Changes to This Legal Notice
We reserve the right to update, modify, or replace this Legal Notice at any time without prior notice.
Any changes will be posted on this page and become effective immediately upon publication unless otherwise stated.
Customers are encouraged to review this Legal Notice periodically.
17. Contact
For any questions related to this Legal Notice, our website, or our store policies, please contact us at:
Zienna
Email: contact@zienna.com
Website: zienna-us.com
By continuing to use this website or placing an order with Zienna, you confirm that you have read, understood, and agreed to this Legal Notice.