Contact Information

If you have any questions about your order, shipping, returns, refunds, products, or any other matter related to Zienna, please contact our customer support team.

We are here to help and will do our best to respond as soon as possible.

Customer Support

Store Name: Zienna
Email: support@zienna-us.com
Website: zienna-us.com

Support Hours

Our customer support team reviews messages during regular business days.

Estimated response time: 24–72 business hours

Please note that response times may be longer during weekends, public holidays, promotional periods, or periods of high message volume.

Before Contacting Us

To help us assist you faster, please include the following information when contacting us:

• Your full name;

• Your order number;

• The email address used at checkout;

• A clear description of your request;

• Photos or videos if your request is related to a damaged, defective, or incorrect item.

Order and Shipping Questions

For questions about tracking, shipping updates, delivery delays, address issues, or order status, please contact us by email.

If your order has already shipped, please also check the tracking information provided in your shipping confirmation email.

Once a package has been handed to the carrier, delivery updates may depend on the shipping provider’s tracking system.

Returns and Refunds

For return, refund, cancellation, or exchange requests, please contact us before sending any item back.

Returns sent without prior authorization may not be accepted.

Please review our Return & Refund Policy before submitting a request.

Important Notice

Please make sure your message is accurate and complete. Submitting incomplete information may delay our response.

Zienna is not responsible for delays caused by incorrect contact details, incorrect order numbers, or missing information provided by the customer.

Contact Email

For all customer service inquiries, please contact:

support@zienna-us.com

By contacting Zienna, you agree that we may use the information provided in your message to review your request, respond to your inquiry, and maintain customer support records in accordance with our Privacy Policy.